Q:  I have questions and/or concerns that I would like addressed, how can I contact Shop4Aloha.com?

A:  We, at Shop4Aloha.com, value your patronage and strive to provide all who visit with exceptional Customer Service.  For your convenience, we provide several contact options that are specific to your questions or concerns outlined below:

For all inquiries and information pertaining to:

• Aloha-E-Store  
  • E-Mail

For assistance with purchase or questions regarding products: AlohaKokua@Shop4Aloha.com

For assistance with products you would like to market within our Aloha-E-Store:  products@Aloha-E-Store.com   

• Phone
  • Billing Department (808)861-0014
  • FAX  (808)671-0617

Hours of Aloha-E-Store Billing Department

• 9am-5pm PST Monday thru Friday 
• 10am-2pm PST Saturday and Sunday
• Closed on the following Holidays -
  • New Year's Day
  • Easter Sunday
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day

• Shop4Aloha
  • E-Mail

For Technical Assistance within our website, suggest a website or to inquire about reciprocal links:  webmaster@Shop4Aloha.com 

To request removal of an image or a link, please send an E-mail with the intended image or the website URL to: remove@Shop4Aloha.com

For all other inquires that do not pertain to any of the above situations:  kokua_4_u@shop4aloha.com

To submit a pre-formatted form click here

• Phone
  • Technical Assistance (808)861-0014
  • FAX (808)671-0617   

  Hours of Technical Department

• 9am-5pm PST Monday thru Friday 
• 10am-2pm PST Saturday and Sunday
• Closed on the following Holidays -
  • New Year's Day
  • Easter Sunday
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day

Please direct all mail inquires for

Shop4Aloha.com & Aloha-E-Store to:

John Knaus

DBA Shop4Aloha.com

P.O. BOX 893861

Mililani, Hawaii 96789

Q:    I would like to order products from your Aloha-E-Store but I am concerned with the security of my payment and personal information.  Will my payment and personal information be safe and how can I verify that it will be safe?

A:    To provide you with the safest shopping environment, all webpages within our Aloha-E-Store are secured with SSL 128-bit encryption provided by www.GoDaddy.com.  All transactions are guaranteed secure process provided by www.AuthorizeNet.com.  To determine the validity of any secure webpage, there must always be an "https" at the beginning of the URL (located in the upper left corner of your browser within the URL pane).  Also, a yellow lock (located at the bottom near right corner of your browser) must always be present within a secure webpage.  You may also click on the yellow lock, in which a window will open with information on the validity of the secure certificate. 

A:   Hawaiian Hits Live! is an internet radio service that is provided for free.  In order to listen to the music broadcast you will need to have one of 2 standard media players installed within your browser.  Most widely used media players available for free download are Windows Media Player or Real Player.   To download these players, please click the player of choice in which a new browser will open taking you directly to the applicable website.  Further technical support is available at each of the websites. 

• For Windows Media Player click here 
• For Live 365 Player click here

Q:  Why are the webpages taking so long to view?

A:  Shop 4 Aloha is committed to providing all our visitors with easy to use 24 hour website access with optimized images and animation for minimal dowload time.  Visitors with dail-up connections to the internet will unavoidably experience a slightly higher delay compared to DSL or Cable modem connections.  Your patience is greatly appreciated and in return we will strive to share Aloha with ALL!

Q:  I have purchased products from the Aloha-E-Store.  How long will it take to receive my order?

A:  Shipping & Handling rates and schedules are outlined in the Privacy Policy and Disclaimers page, click here to view.  To check the current status of your order or to view a record of a previous order, Login to your Customer Account and enter your Customer Number which is assigned to you at the time of your initial purchase or enter your Username and password, which can either be the assigned or self created password.  To view your Account, click here.

Q:  I know of some great websites that I would like to suggest.  How do I send the information to Shop 4 Aloha?

A:  Shop 4 Aloha is a website that shares Aloha with everyone around the world.  We greatly appreciate those that share Aloha with us and welcome all suggestions.  All website suggestions must pertain to Hawaii or Hawaiians and support other websites that have the same criteria.  All suggestions will be reviewed to ensure content is acceptable for Ohana (Family oriented) viewing.  To suggest a website, please send an e-mail to webmaster@shop4aloha.com.

Q:  I recently placed an order from Aloha-E-Store.  Why hasn't the charge posted to my account yet?

A:  If your order was placed on a weekend day or holiday day, it will post on the very first business day following that weekend day or holiday.  You will receive an e-mail notification immediately following the processment of your order.  If none of these apply to your situation, please call our Aloha-E-Store billing department @ 808-551-3097 for further assitance during the hours above or e-mail us at AlohaKokua@Shop4Aloha.com, and we will respond in a timely manner.

Q:  Is the quality of the products offered in the Aloha-E-Store guaranteed?

A:  Shop 4 Aloha is dedicated to providing superior customer service and quality products.  All products offered in the Aloha-E-Store meet or exceed quality standards and are guaranteed from the manufacturer.  If at any time, you are not satisfied with your purchase, we will gladly refund your purchase price less Shipping and Handling charges upon our receipt of product(s) in original, unopened packaging within 14 days (all food products) or within 30 days (all non-food products) of receiving your purchase(s).  If, however, in rare instances, your product(s) arrive to you in poor quality, we will review the returned product(s) in question.  If found to be the result of a manufacturer defect, we will replace product(s) at no extra cost to you, or we will refund your purchase price.  We, (Shop 4 Aloha & Aloha-E-Store), reserve the right to determine which outcome will apply to each individual incident.  For more information, please click here to view Our Policies. 

Q: Can I use a check or money order to purchase products?

A:  Yes, we do accept check and money order.  Upon selection of your purchase, proceed to check out.  From the drop down list, select your method of payment.  In order to better serve you, we accept 4 forms of payment to include VISA, Mastercard as well as Check and Money Order.  Upon selection of Check or Money Order, special instructions will be displayed to assist in the process of your order.  If you require further explanation, please refer to our Policy and Disclaimer Page click here.

Q:  I joined the Shop 4 Aloha newsletter and would like to cancel my membership.  How do I cancel my membership and all advertisements being sent to my e-mail account?

A:  Included in all correspondence e-mail from Shop 4 Aloha and Aloha-E-Store are links to permanently remove your e-mail address from any and all subsequent e-mail.  Click the remove link located at the bottom of e-mail and follow instructions as directed or .  If this procedure does not permanently cease the e-mails, we suggest that you manually block the sender of the e-mails in question.  We, (Shop 4 Aloha & Aloha-E-Store), are not responsible for any and all e-mail corespondence and advertisements received from non-affiliates.  These may be a result of spam in which we suggest you notify your Internet Service Provider to resolve your situation.  If you are in need of further assistance, please send us an e-mail @ webmaster@shop4aloha.com  with details of your situation and we will respond in a timely manner.  

Q:  I want to order a certain product but when I view it, the product displays a "product on backorder" image.  What does this mean?